Supply Chain Services

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A Proven Process Designed for Flexibility, Reliability, Security & Speed

Our services are highly integrated and supported by a single global technology infrastructure so that you can quickly increase efficiency and reduce costs across multiple logistics functions. Coupled with our full suite of Digital Commerce services, ModusLink just became your one-stop partner for going global.

By leveraging our integrated supply chain infrastructure, technology and operating expertise, we streamline global logistics operations, efficiently reduce cost of delivery and increase customer satisfaction levels, and you reap the rewards.

Warehousing and Fulfillment Services

ModusLink’s Warehousing and Fulfilment solutions are highly integrated and supported by a best-of-breed technology infrastructure. When linked to your chosen Digital Commerce solution, we deliver an end-to-end solution that serves to enhance your brand presence and reputation. Further, ModusLink’s vast international network enables you to quickly increase efficiency and reduce the costs of running your online stores.

Warehousing:

  • Receiving and storage
  • Full kitting
  • Picking and packing
  • Advanced material consulting and planning

Fulfillment:

  • Global carrier and last mile relationships
  • Multi-channel
  • Integrated forward and reverse logistics processing
  • Full self-service return portal

To learn about our full suite of Warehousing and Fulfillment Services, please click here.

Returns Management

ModusLink simplifies the returns process for retailers and manufacturers that want to improve service parts management and the value of returned assets. We manage the end-to-end process, including receipt, RMA, sorting, triage, credit processing and ultimate disposition of the returned product.

Our approach to Returns Management employs a modular global system that combines existing and new supply chain solutions, so you can gain actionable insight into your reverse supply chain. This leads to reduced costs, increased customer satisfaction, and a positive impact on your global brand.

To learn about our full suite of Returns Management services, please click here.

The ModusLink Advantage

Seamless Logistics

We manage customer collections, swaps, and advance replacements; facilitate returns and reporting; manage returns exceptions; and link to financial transactions as required, providing customers the exceptional online purchasing experience they expect.

Online Returns

Our scalable e-commerce solution for online returns management provides customers and channel partners with a multilingual website for processing and tracking the full scope of returns activity, including self-service returns validation and authorization linked to reverse logistics carriers.

Global Visibility

Our Solution Centers throughout the Americas, Europe and the Asia/Pacific region are anchored by a fully integrated enterprise resource planning system that offers clients full visibility and detailed reporting.

We help ensure your customers have a positive and easy-to-maneuver purchase experience that enables consumer brand loyalty.